Making customer pain visible from support noise
Replaced manual scanning of hundreds of tickets with a consistent signal for decision-making.
Read case studyReplaced manual scanning of hundreds of tickets with a consistent signal for decision-making.
Read case studyEnabled consistent monthly releases with fewer surprises.
Read case studyTurned complex systems like DNS, HTTPS, and DNSSEC into clear, visual explanations.
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I’m Sebastian Hermida, a product engineer working across systems, infrastructure, and product.
I focus on reducing complexity and turning unclear problems into things that work.
I write to clarify ideas and support decisions.